Refund policy

Returns

You can return products within 30 days of shipment for a refund of the purchase price, as long as they are returned in their original condition.

How to start a return: email support@precisecook.com with your order number to get a Return Merchandise Authorization (RMA) number. We can't accept a return without an RMA number.

Return shipping: you pay the shipping on returned items and carry the risk of loss while they are in transit, so we recommend a tracked service.

Refunds

Refunds cover the purchase price, less the original shipping and handling costs. We process refunds within about 10 business days of receiving your return, back to the payment method you used for the order.

Limited warranty

Products bought from this site are warranted against defects in materials and workmanship for six (6) months from the date of purchase. The warranty covers the original purchaser only.

If a product turns out to be defective during that period, we will repair or replace it free of charge, and pay the shipping to send the repaired or replacement product back to you.

To make a warranty claim: email support@precisecook.com within the warranty period with a description and a photo of the defect, and we will send you an RMA number.

The warranty does not cover damage caused by transportation, storage, improper use, not following the product instructions or maintenance, modifications, use with products not provided by Precise Cook (except as contemplated by the intended or ordinary use of the product), unauthorized repair, normal wear and tear, or accidents, abuse and other events beyond our reasonable control.

Full terms

This is a summary of sections 5 and 6 of our Terms of Service. If the two ever differ, the Terms of Service apply.